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Nortel Repair

Programming Norstar Phone – general

Are you looking to change some programming on your Norstar Phone – Nortel Phone system?  This is generally light programming you can do through the phone.

For Nortel Support

please call – 1-877-690-7705

Nortel Programming

Some basic end-user program programming

WARNING – Changing some programming can cause you technical issues with the performance of your Nortel Phone resulting in improper function.  A professional Technician should be involved in appropriate issues.

 

 

NORSTAR PHONE – PROGRAM YOUR NORSTAR TELEPHONE
To Program Buttons On Your Phone:

For External Numbers:
1. Press the Feature button, then * 1
2. Push the button you want to program
3. Display will read “Program and OK”
4. Enter the telephone number, then press the OK softkeyFor Internal Numbers (Extensions.:
1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read “Intercom #:__”
4. Enter the extension number

For Feature Codes:
1. Press the Feature button, then * 3
2. Push the button you want to program
3. Press the Feature button then enter the Feature Code

To Change the Contrast of the Display:
1. Dial the Feature button, then * 7
2. Press the number keys 1 – 9 to your desired brightness level
3. Press the OK softkey

To Change your Ring Type:
1. Press the Feature button, then * 6
2. Press the number keys 1 – 4 to hear the different ring types
3. Press the OK softkey when you hear your desired ring

To Change the Ring Volume:
1. Press the Feature button, then * 80
2. Press the volume key up or down
3. Press the release key1 to exit and save the volume level

To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only.
1. Press the Feature button, then * 4
2. Enter the 2 digit code (71 – 94. that you want to assign to that phone number
3. Enter the telephone number, then press the OK softkey
4. Display will show: “Entry xx stored”

VOICEMAIL FEATURES NORSTAR COMMON
To Check Your Voicemail:

1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the “#” sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:
1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: “Accept msgs: Y”, Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the “Y” to an “N” if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting

NORSTAR VOICEMAIL ADMINISTRATIVE PROGRAMMING
Programming must be done from any M7310, T7316, or M7324 model phone set.

To Log Into System Administration:
1. Enter Feature 983
2. The display will show “LOG”, enter your login password

a. If your company extensions are 2 digits long enter “120000”
b. If your company extensions are 3 digits long enter “1020000”
c. If your company extensions are 4 digits long enter “10020000”
3. Press the softkey under “OK”

To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “ADD”
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select “OK”
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “DEL”
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under “Delete”

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000”, the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows “Reset Password”
6. Select the softkey under “Next”, keep hitting “Next” until the display shows the name
7. Select the softkey under “Chng” to enter a new name
8. Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma and then enter the first name. When spelling the name, press “#” to move to the next character
9. Select the softkey under “Next” to save the change
10. Hit the release button

To Change the “Recorded” Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under “Admin” (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will “beep”, prompting you to record a new name (name only here, not greeting..
3. Press “Ok” in the window when you are done recording and then “Ok” again to accept the recording

Nortel Support is Available

For Nortel Support

please call – 1-877-690-7705

 

This information is related to Phone User Guide

Norstar Phone Programming
Nortel Networks Programming
Nortel Programming

 

Nortel Repair

Nortel Website – Nortel Works

User Guide Norstar

Nortel Phone User Guide for many Nortel Phone and Nortel Phone Systems.  These instructions can help you in using your Norstar, Nortel Neworks Phone.

For Nortel Support

please call – 1-877-690-7705

Nortel User Guide

 

To Call an Extension:
1. Lift handset or press an INTERCOM key
2. Dial the extension number

To Use Voice Call:
1. Lift handset, press Voice Call key or press the Feature button, then press 66
2. Dial the extension number
*If person is on the phone, Voice Call will not work

To Call an Outside Line:
1. Lift handset or press INTERCOM key
2. Dial “9” followed by the telephone number
(Depends on system configuration, may not be applicable.

To Place a Call on Hold:
1. Press the hold key

To Retrieve a Caller Held on Your Phone:
1. Lift handset
2. Press the INTERCOM key or line button that has the flashing triangle next to it

To Transfer a Call:
1. While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 70
2. Dial the extension number of the person you are transferring to
3. You may announce the call at this time by waiting for the called party to answer
*Press the JOIN softkey to complete the transfer
*Press the RETRY softkey to enter a different extension
*Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system:
1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 74
2. Look at the display to see where the call is parked, the display will show a 3 digit park code
3. Hang up the receiver

To Retrieve a Parked Call:
1. Lift handset or press the INTERCOM key
2. Dial the park code (Example 101, 102.

To Page:
1. Lift handset
2. Press the PAGE key or press the Feature button, then 611
3. Make your announcement
4. Press the release key

To Turn On or Off Do Not Disturb:
1. Press the DND key or press the Feature button, then 85
2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:
1. Make or receive the 1st call
2. Press the Hold key
3. Place 2nd call
4. Press the Conference key or press the Feature button, then 3
5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:
1. Press the Call Pickup key or press the Feature button, then 76
2. Dial the extension you want to pick up

To see the Call Duration Timer:
1. During your call or just after your call
2. Press the Feature button, then 77
*This will show you a “static” duration of your call

To Use Last Number Redial:
1. Press the Last No. Redial key or press the Feature button, then 5
*This will redial the last number you called

To Check to See What is Programmed On a Particular Button:
1. Do a “Button Inquiry” by pressing the Feature button, then * 0
2. Hit the button you want to check and it will show in the display what is programmed there

Nortel Support

Nortel Support is Available

For Nortel Support

please call – 1-877-690-7705

 

This information is related to Phone User Guide

Norstar Phone User Guide
Nortel Networks User Guide
Nortel User Guide

 

Nortel Repair

Nortel system not working

Nortel System not working, troubleshooting the Nortel Networks Phone System that is not working here are the steps you should try to fix your Nortel.

Nortel TroubleshootingNorstar

Does your Notel network lines or telephone system not working Properly? Try Troubleshooting it through our manual guide starting from simple rebooting.  When a telephone extension fails the phones stop ringing, a problem you do not want to have and a problem that can be avoided with an updated system.

The Nortel Norstar telephone system was integrated Line Telephone System and introduced to the working world in the late 1980s, quickly becoming one of the leading telephone systems in the world.   The Nortel Phone System has lasted an exceptionally longtime and was extremely well built.   However, a things are becoming big factors.  The actual electronics are aging to a point that they will unvoidably fail.  Capcitors will not be able to do their jobs.   In addition the aging population of telecom techs is an evcen bigger issue as Nortel Service becomes impossible if there are no Technicians to perform it.



Certified Nortel Support

Nortel Support

Contact Us

1-877-690-7705


First Steps to Troubleshooting Nortel Phone

Question – Is there any display on the phone or lights showing the phone is working?

Question – Are you able to dial any of the other extensions (other phones) in the office? 

Question – Is there any code or Message displaying on the LCD of the Phone?

Question – Are there any LEDs light on the main box (the main processor) which resides near your Carriers phone lines Dmark?

Question  – Is their Static or intermittent static on the line when you have a conversation with another party through the Nortel Phone?

Question – Is there dialtone or are you able to make a call from each line or all lines of the Nortel Phone System?

 

These are the questions TECH Support of Nortel Works will ask you about your Nortel Networks Phone System.  As they assist you in diagnosing your Nortel Phone System Problem.

Nortel Repair

This page is related to:

Nortel Troubleshooting

Norstar Troubleshooting 

Meridian Troubleshooting

Nortel Networks

Nortel Networks

Feature Unavailable Nortel Voicemail

Nortel Troubleshooting “My Nortel Voicemail is not functioning and when press the voicemail button it says feature unavailable” what is the answer?

Feature Unavailable

Nortel Voicemail not working – Feature Unavailable

Solution:

You should reach out to Nortel Works a TelcomPBX provider and Nortel Support Center to help you diagnose this issue.  There can be many causes of the “Feature Unavailable” message.

 


 LOCAL & NATIONAL

Certified NORTEL Phone Service

877-690-7705

Vodavi Repair


Feature Unavailable 

nortel feature unavailable voicemail

 

*** STOP ****– Power Issue and/ or  internal error!

Avoid Additional Damage 

 Call – Atlantic Business System we are  –  Authorized Technicians 

This is a serious alert to you that your NORTEL Voicemail system is failed/down and you require an immediate service call by a qualified telephone technician to get your system returned to working order.  A telephone technician may be able to give you a temporary workaround. ( CALL Norstar Certified Service provider)

If you not able to – Press the CHECK VOICEMAIL key or press FEATURE 981. Next, enter your password. You will then hear a menu of options – follow the prompts to listen to your prompts is not working and returns the “Feature Unavailable”

 

NOTICE:  This is a serious issue

 

Feature Unavailable Voicemail not working

 

Nortel Voicemail

Nortel Voicemail feature unavaiable

 

This post about:

Feature Unavailable

Nortel Voicemail

Answered:

error message “Feature unavailable”


 LOCAL & NATIONAL

Certified Nortel Service

877-690-7705

“We Return Calls”

Telephone System Supply Certified 


Related Information:

Nortel Support
Nortel troubleshooting