How to change a greetings for Nortel Auto Attendant

User Requested:

How do I change my Auto Attendant on the Nortel Networks Phone System?

This is how you change the auto attendant greeting on Nortel Networks

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Important user information

How do I know which Greeting

An Auto Attendant typically picks up as soon as the caller dials your office Nortel Phone Number on the system. However, many offices have a mailbox greeting being used if they do not answer the call.

How to Change Nortel Auto Attendant Greeting

1. Record Introduction Greeting

Important Note: This is only (or can be) the Initial introduction part of the main greeting which is then followed by any other greetings.

The instructions below allow you to you change the company greeting

Instructions below allow you to have different greetings for day, night, weekends, vacations,etc.

To enter administration programming:

Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.

The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)

LOG CODE DEFAULTS:

2 Digit system = 120000

3 Digit system = 1020000

4 Digit system = 10020000

Change the greeting in AA

Press Feature 983
Enter LOG Code: _____, press OK
Press AA
Press Grtg, press Grtg again
Enter the Greeting Number 1
Press OK
Press Rec… record a greeting, and press OK when done
Press OK to accept the recording: press Rls when done

Change the greeting to play through parts of the day

Press Feature 983
Enter LOG Code: _____, press OK
Press AA
Press Table, press 1, press OK
Press Change to 1 (Greeting 1)
Do this for Morning, Afternoon, Evening and Non-Business(if using)

Press Rls when done (or pick up and hang up the handset)

Some instructions are different for the various version of Voicemail Systems that were used by Nortel Networks.

This information is for Changing Auto Attendant on Nortel Phone System, but if it does not work contact support for onsite support.

About Nortel

The Nortel Phone System has been one of the most reliable and dependable phone systems produced and many organizations are still relying on it today. There are Upgrade Options for the Nortel and Meridian Phone Systems, Line Phone Systems are not gone just yet but all you generally hear about is the cloud. Please request more information from support on Nortel Upgrades.

Nortel was absorbed by Avaya in 2009 and after just a short period the brand was discontinued but Nortel Works and Nortel Support still provide the Nortel Support you require to maintain your aging Nortel.

This Nortel Help Guide is related to How to Change my Auto Attendant on Nortel Phone System, How to Change my Greeting on Nortel Phone System, How to change my Auto Attendant on Meridian, How to change my Auto Attendant on Meridian phone system

Nortel Repair

Nortel Phone Hacked

Nortel Phone Hacked – Solutions and Support. As this issue has become more and more common as Nortels age and firmware is more vulnerable. Thieves take advantage of business owners who have not kept up on Nortel maintenance

Nortel Phone Hacked: Comprehensive Solutions and Support

The issue of Nortel Phone Hacked has become increasingly prevalent in today’s interconnected world. This problem affects a range of users, from businesses to individual consumers, with perpetrators ranging from the Russian Mob to Robo scammers. Understanding the extent of this issue and seeking effective solutions is crucial for maintaining secure telecommunication systems.

Understanding the Nortel Phone-Hacked Issue

Hackers have found ways to exploit the Nortel telephone system, enabling them to make unlimited calls at the owner’s expense. This exploitation not only leads to an extremely high phone bill but also compromises the integrity of your telecommunication system. This is for two major reasons the lack of Nortel Firmware as well as negligence of the Nortel user to have a secure password on their Nortel Voicemail.

How the Hack Occurs

Hackers often use social engineering to gain access to Nortel systems. Simple passwords and lack of awareness among telephone users make the system vulnerable to such attacks. Once they gain access to voicemail boxes, they can manipulate administrative controls and use the system for illicit purposes such as Robo Calling and large-scale calling card scams.

Professional Solutions to Fix a Hacked Nortel Phone System

If you’re wondering “How to Fix a Hacked Nortel Phone System?”, professional intervention is key. A Nortel Technician who is an expert in the Nortel Voicemail and administration of your Nortel or Norstar phone System. These skilled personnel are not as easy to locate due to the rapid retirement of these older skilled technicians as the Nortel Phone System goes back decades and has not been sold since 2010 in most cases.

Steps for Repair and Prevention

To repair a Nortel Phone Hacked situation, a telecom professional will remove hacked voicemail boxes, which are often virtual. Further, they can install firmware updates, which, though limited on many models, are crucial for preventing future hacks.

Need Nortel Support? We Can Help

Despite Nortel’s dissolution in 2010 and its absorption by another telecom manufacturer, specialized support for Nortel systems is still available. For immediate assistance, contact the Nortel Customer Support Center

Nortel Works Support

Call for Nortel Support

1-888-383-6286

Replacement and Ongoing Support

For those in need of replacement parts or ongoing support for their Nortel phone-hacked systems, resources are available. Reach out to professional services that continue to offer Nortel support and repair.

This Nortel Works support article is related to, Hacked Nortel Phone, Nortel Phone Hacked, Meridian Phone Hacked or Norstar Phone hacked. If you need Nortel Repair you can count on Nortel Works to offer the Nortel Support you need.

How to Stop International Call Hacking of Nortel

Long Distance Phone Hacking or International Calling Phone System hack in a real problem for brands like Nortel, Panasonic ,and Toshiba Phones. If you have a Nortel Phone System Hacked, and require Nortel Support that can assist in addressing the Nortel Hacked phone system

How to Stop International Call Hacking of Nortel

The hacking of Nortel Telephone Systems by long-distance callers has emerged as a significant issue in today’s world. This problem spans from Russian Mob involvement to Robo scammers, all exploiting the Nortel telephone system to make unlimited calls at your expense. If you’re seeking effective solutions for a compromised Nortel Phone System, you’ve found a valuable resource. A Nortel Hacked for Long Distance calling can be overwhelming but you need a qualified Nortel Phone System Technicians to assist you.

Solution: To rectify a Nortel Phone System breach, it’s essential to engage a Nortel telecom expert. These professionals are adept at eliminating compromised Voicemail boxes, which are typically virtual, and implementing additional measures to mitigate future breaches. Installing firmware updates is crucial for long-term security, although the availability of such updates varies across different models. Ultimately, firmware updates are the most reliable method to prevent recurring hacks.

Understanding the Nortel Telephone System Hack:

Securing a Nortel Phone System against hacks is a pertinent question. The system’s vulnerability often stems from user negligence. Hackers exploit social engineering tactics to find entry points. Telephone users frequently underestimate the risks of simplistic passwords like “1,2,3,4”. Such negligence allows hackers to access voicemail boxes and gain administrative control. They misuse this access to facilitate extensive Robo Calling or to execute large-scale calling card scams by organized crime groups.

These hackers are capable of making thousands of calls per hour, leveraging the number of outbound lines or advanced connections like T1 or PRI or even phone lines. Instances of phone bills skyrocketing to over $106,000 in mere days have been recorded. We have seen clients with over 200,000 thousand in international phone bills. Then the Carrier will require you to get a qualified technician onsite and remove the hacking. They will provide you with document that we must complete. As a self-protective measure, phone carriers often restrict long-distance and international calling facilities when they detect such anomalies.

How did the Nortel Hack Occur?

Sadly you need to know it is absolutely your staffs fault. Hackers take advantage of social engineering to determine the entry point. People assume they can trust people in their office so they setup a password on their voicemail that is weak. Nortel Phone users often think its no big deal to have a password like “1,2,3,4” or other very simple passwords. The hacker calls in and enters your voicemail box and then gains access to administrative controls allowing them to take advantage of a feature to call out of the Voice Mail box.

Nortel Customer Support

For Nortel Support, reach out to the

Nortel Works Center at 888-383-6286

How to Stop International Call Hacking of Nortel

Despite Nortel’s reputation for advanced telephone systems, its dissolution in 2010 and subsequent absorption by another major telecom manufacturer left a software weakness. There are no new firware updates that allow technicians to fully secure your system. Therefore, trained technicians are critical so they can reduce the chances. The Truth is that a hacker has your “number” and will continue to work to penetrate your Phone System. If you want to stop a Long Distance hacking. We want you to know Nortel Works and A.B.S continue to offer Nortel Support and repair services, assisting users of this now-outdated system. For those in need of replacement Nortel Phones, there are resources available for acquiring these.

Your phone system might be branded as, Meridian, Norstar, or Nortel Networks. So if your Meridian Hacked, or your Norstar is hacked then contact us as it is part of the Nortel Networks line of Nortel Phones.

This comprehensive overview offers both a deep understanding of the issue and practical steps for addressing the security vulnerabilities of Nortel Phone Systems.

This NortelWorks article is related to: Hacked international Calls Nortel, Meridian Phone Hacked, Norstar Phone hacked, Nortel International calling hacked, Hacked Nortel, Long Distance Call hack Nortel. Get more Nortel Support from our team at Nortel Works.

Invalid Feature Nortel Voicemail not functioning

Nortel Troubleshooting “My Nortel Voicemail is not working and when press the voicemail button it says invalid feature” What is the answer?

Invalid Feature Nortel Voicemail not functioning

Nortel Voicemail not working – Invalid Feature Nortel Voicemail not functioning

Solution:

You should reach out to Nortel Works a TelcomPBX provider and Nortel Support Center to help you diagnose this issue. There can be many causes of the “Feature Unavailable” message.

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1-888-383-6286

Invalid Feature

*** STOP ****– Power Issue and/ or internal error!

Avoid Additional Damage

Call – Atlantic Business System We are – Authorized Technicians

This is a serious alert to you that your NORTEL Voicemail system is failing/down and you require an immediate service call by a qualified Nortel telephone technician to get your system returned to working order. A telephone technician may be able to give you a temporary workaround. ( CALL Norstar Certified Service provider)

If you are not able to – Press the CHECK VOICEMAIL key or press FEATURE 981. Next, enter your password. You will then hear a menu of options – follow the prompts to listen to your prompts is not working and returns the “Feature Unavailable”

NOTICE: This is a serious issue

Nortel Voicemail

This post about:

Feature Unavailable

Nortel Voicemail

Nortel Voicemail Not working

Answered:

error message “Invalid Feature”

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Related Information:

Nortel Voicemail

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Nortel troubleshooting

Voicemail Nortel

About Nortel

About Nortel Voicemail, Meridian Voicemail, or Norstar Voicemail. The Nortel Phone System was an amazing brand made from the late 80s through the early 2000s however it is no longer manufactured by Nortel Networks which went out of business in 2009. As your system ages you will need Nortel Support and Nortel Troubleshooting. Contact our team for Support on Nortel phone systems. Atlantic Business Systems has provided support for over three decades and offices and dispatch centers in 37 states. If you are experiencing issues with your Nortel Voicemail and this Invalid Feature please contact us! We offer support, replacement phones, and onsite troubleshooting for your Nortel Phone System. The T7316 was the workhorse desk phone of the Nortel Phone System and was sometimes labeled Nortel T7316e.

Nortel T7316 Troubleshooting

Nortel Phone T7316 Phone Troubleshooting, to begin do some basic tests that can help determine the problem or the extent of the problem. Troubleshooting Nortel.

Nortel T7316 Troubleshooting

Nortel Troubleshooting | Nortel Support

Nortel Customer Support

For Nortel Support

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Nortel T7316 Troubleshooting Guide

If it is related to Invalid Feature – affecting Nortel Voicemail Troubleshooting click here

Steps

First, determine if the problem is affecting 1 phone or all phones. If it is just the single phone (go to phone issues)
If it is affecting all phones that check the following:
1. Locate the main unit (Nortel Processor CLICK HERE to SEE System) It will generally be off the main working area in a storage area. Typical Dark tan in color. Check to see if the power
  1. Is the system plugged into a battery backup – Which may be beeping?
  2. Check to see if the system is plugged into a surge stripe and maybe tripped.
  3. Check to see if someone unknowingly unplugged the system
2. IF ANY OF THE ABOVE is True – Plug the system into a working outlet To see if this resolves the problem.

If the problem is not resolved (continue )

Step II

If the system is Plugged in and All Phones are not displaying and have no active ability you will need Onsite Support to complete this troubleshooting.

Specific Phone Issues

A, Check to see if the plug at the Jack or on the Phone has come loose or out of its socket. It may be a broken clip and by returning it to the position. If the display and phone begin to operate you will need to replace that wire to the phone.

B. Check the Jack itself to see if the wire was pulled and disconnected wires from the jack components. Wiggling them or seeing them loose or the jack from the wall. If so you will need a Telecommunications Technician.

C. Now check to see if a button is depressed and not functioning. Sometimes keys will get depressed and get caught in the plastics of the phone. So hit all buttons to see if a button won’t rise up or is stuck down.

Damaged or T7316 Phone that needs to be Repaired

If you have a bad phone due to shipping it is NO LONGER sensible to “Repair the phone”, but we have Replacement M7208 Phones

This Troubleshooting Guide is related to Nortel Networks Phone Troubleshooting.

Nortel T7316 Troubleshooting

Nortel T7316e Troubleshooting

T7316 Replacement Phones

T7316 Phone Troubleshooting

Nortel Troubleshooting

How do I contact Nortel

If you’re wondering how to Contact Nortel or Nortel Networks? Here is how you reach Nortel Support for Troubleshooting and Nortel Repair.

Nortel Repair | Upgrades | System Installations

For Nortel Support

1-888-383-6286

Local & National Provider of Nortel Networks | Meridian Sales & Service

We are an Atlantic Business System Partner

offering Full Nortel Networks Support & Nortel Support

Locally & Nationally

Question: How do I contact Nortel

Nortel Networks

When you’re looking for Nortel Networks or Nortel Support you will find that Nortel Networks filed bankruptcy in 2009 and for a while, you could get support from Avaya and Nortel Works. Nortel Works is still able to support you in 37 states across the country.

The Evolution of Business Communication: Landline to VoIP

Businesses have been relying on landline phones for over a century, with their usage widespread across the globe. The advent of VoIP and Cloud Phone Systems introduced new dimensions to corporate communications, offering features conducive to remote working. However, these modern systems come with their own challenges. For businesses not requiring remote functionalities, traditional line telephone systems remain the preferred choice due to their straightforwardness. For instance, placing a call on hold and retrieving it from any phone within the system is simple and intuitive. Brands like Avaya 18D, Nortel T7316e, and Meridian M7310 have been crowd favorites among these line phone systems.

Advantages & Limitations of Traditional Line Phone Systems

The simplicity and reliability of traditional line phone systems have made them a mainstay in many offices. Users adore brands such as Avaya 18D, Nortel T7316e, and Meridian M7310, which stand out as some of the most popular handsets. However, one limitation of this system is its restricted functionality for remote work; setting up a remote connection often necessitates using two lines connected to the main system. Despite this, the ease of use and stability of these systems have prompted business owners to seek repair services for their Avaya or Nortel phones rather than replacing them.

Contacting Nortel for Support in Today’s Times

Though Nortel ceased its operations in 2009, support for its products is still available, primarily through Nortel Works. This national entity specializes in Nortel Support and even offers repair services for Nortel products. However, a challenge that businesses might face is finding skilled Nortel technicians. Given the time elapsed since Nortel’s discontinuation, many technicians familiar with their products are older than the average tech professional. Thus, securing a provider with the requisite knowledge to maintain or repair these systems is crucial.

Identifying Your Nortel System

Nortel’s product range has spanned several brands over the years. Norstar, Nortel, Nortel Networks, Meridian, and BCM are some of the labels you might encounter on your communication equipment. Among these, the Nortel T7316 and Nortel T7316e models have been particularly popular, often taking pride of place on many office desks.

Contacting Nortel for Support

While the world has seen tremendous advancements in communication technologies, traditional line phone systems, especially from brands like Nortel, continue to hold their ground in many business settings. Their ease of use and dependability make them a favored choice for many. And even though Nortel as a company no longer exists, support and repair services remain accessible, ensuring that businesses can continue to rely on these robust systems.

This article is in reference to obtaining Nortel Support, or more accurately how do I contact Nortel? If this article was helpful please take a moment an share it.

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Mail box locked Nortel Voicemail

User Reported Problem

When trying to access voicemail on Nortel Phone displays Mailbox locked and then contact the admin also appears

Resolution:

Follow step by step guide to resolve “Voicemail message – Mailbox Locked on Nortel Phone.”

Nortel Support and Maintenance for Nortel, Meridian, Nortel Networks Phone Systems and voicemail