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Change Auto Attendant on Nortel

How to change a greetings for Nortel Auto Attendant

User Requested:

 How do I change my Auto Attendant on the Nortel Networks Phone System?

This is how you change the auto attendant greeting on Nortel Networks

How to change Meridian Auto Attendant

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Nortel Support | Parts | Replacement Phones

Important user information

How do I know which Greeting

An Auto Attendant typically picks up as soon as the caller dials your office Nortel Phone Number on the system.  However, many offices have a mailbox greeting being used if they do not answer the call.

How to Change Nortel Auto Attendant Greeting

 

1. Record Introduction Greeting 

Important Note: This is only (or can be) the Initial introduction part of the main greeting which is then followed by any other greetings. 

The instructions below allow you to you change the company greeting

Instructions below allow you to have different greetings for day, night, weekends, vacations,etc.

 

To enter administration programming:

Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK

The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.

The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.

Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)

LOG CODE DEFAULTS: 

2 Digit system = 120000

3 Digit system = 1020000

4 Digit system = 10020000

Nortel Auto Attendant

Change the greeting in AA

  1. Press Feature 983 
  2. Enter LOG Code: _____, press OK 
  3. Press AA 
  4. Press Grtg, press Grtg again 
  5. Enter the Greeting Number 1
  6. Press OK 
  7. Press Rec… record a greeting, and press OK when done 
  8. Press OK to accept the recording: press Rls when done

 

Change the greeting to play through parts of the day

  1. Press Feature 983 
  2. Enter LOG Code: _____, press OK 
  3. Press AA 
  4. Press Table, press 1,  press OK 
  5. Press Change to 1 (Greeting 1)
  6. Do this for Morning, Afternoon, Evening and Non-Business(if using)

Press Rls when done (or pick up and hang up the handset)

Some instructions are different for the various version of Voicemail Systems that were used by Nortel Networks.

This information is for Changing Auto Attendant on Nortel Phone System, but if it does not work contact support for onsite support.

 

About Nortel 

The Nortel Phone System has been one of the most reliable and dependable phone systems produced and many organizations are still relying on it today.  There are Upgrade Options for the Nortel and Meridian Phone Systems, Line Phone Systems are not gone just yet but all you generally hear about is the cloud.   Please request more information from support on Nortel Upgrades.

Nortel was absorbed by Avaya in 2009 and after just a short period the brand was discontinued but Nortel Works and Nortel Support still provide the Nortel Support you require to maintain your aging Nortel.

 

This Nortel Help Guide is related to How to Change my Auto Attendant on Nortel Phone System, How to Change my Greeting on Nortel Phone System, How to change my Auto Attendant on Meridian, How to change my Auto Attendant on Meridian phone system

 

Nortel Repair

Nortel Phone Hack Support

Nortel Phone Hacked

Nortel Phone Hacked – Solutions and Support.  As this issue has become more and more common as Nortels age and firmware is more vulnerable.  Thieves take advantage of business owners who have not kept up on Nortel maintenance

Nortel Phone Hacked: Comprehensive Solutions and Support

Nortel Phone Hacked
You have found Nortel Phone Hack Support and Norstar Phone Hack Support

The issue of Nortel Phone Hacked has become increasingly prevalent in today’s interconnected world. This problem affects a range of users, from businesses to individual consumers, with perpetrators ranging from the Russian Mob to Robo scammers. Understanding the extent of this issue and seeking effective solutions is crucial for maintaining secure telecommunication systems.

Understanding the Nortel Phone-Hacked Issue

Hackers have found ways to exploit the Nortel telephone system, enabling them to make unlimited calls at the owner’s expense. This exploitation not only leads to an extremely high phone bill but also compromises the integrity of your telecommunication system.  This is for two major reasons the lack of Nortel Firmware as well as negligence of the Nortel user to have a secure password on their Nortel Voicemail.

How the Hack Occurs

Hackers often use social engineering to gain access to Nortel systems. Simple passwords and lack of awareness among telephone users make the system vulnerable to such attacks. Once they gain access to voicemail boxes, they can manipulate administrative controls and use the system for illicit purposes such as Robo Calling and large-scale calling card scams.

Professional Solutions to Fix a Hacked Nortel Phone System

If you’re wondering “How to Fix a Hacked Nortel Phone System?”, professional intervention is key. A  Nortel Technician who is an expert in the Nortel Voicemail and administration of your Nortel or Norstar phone System.  These skilled personnel are not as easy to locate due to the rapid retirement of these older skilled technicians as the Nortel Phone System goes back decades and has not been sold since 2010 in most cases.

 

Steps for Repair and Prevention

To repair a Nortel Phone Hacked situation, a telecom professional will remove hacked voicemail boxes, which are often virtual. Further, they can install firmware updates, which, though limited on many models, are crucial for preventing future hacks.

Need Nortel Support? We Can Help

Despite Nortel’s dissolution in 2010 and its absorption by another telecom manufacturer, specialized support for Nortel systems is still available. For immediate assistance, contact the Nortel Customer Support Center

Nortel Works Support

Call for Nortel Support

1-888-383-6286

Replacement and Ongoing Support

For those in need of replacement parts or ongoing support for their Nortel phone-hacked systems, resources are available. Reach out to professional services that continue to offer Nortel support and repair.

 

This Nortel Works support article is related to, Hacked Nortel Phone, Nortel Phone Hacked, Meridian Phone Hacked or Norstar Phone hacked.  If you need Nortel Repair you can count on Nortel Works to offer the Nortel Support you need.

Hacked Nortel Phone

How to Stop International Call Hacking of Nortel 

Long Distance Phone Hacking or International Calling Phone System hack in a real problem for brands like Nortel, Panasonic ,and Toshiba Phones.  If you have a Nortel Phone System Hacked, and require Nortel Support that can assist in addressing the Nortel Hacked phone system

How to Stop International Call Hacking of Nortel

The hacking of Nortel Telephone Systems by long-distance callers has emerged as a significant issue in today’s world. This problem spans from Russian Mob involvement to Robo scammers, all exploiting the Nortel telephone system to make unlimited calls at your expense. If you’re seeking effective solutions for a compromised Nortel Phone System, you’ve found a valuable resource.  A Nortel Hacked for Long Distance calling can be overwhelming but you need a qualified Nortel Phone System Technicians to assist you.

Solution: To rectify a Nortel Phone System breach, it’s essential to engage a Nortel telecom expert. These professionals are adept at eliminating compromised Voicemail boxes, which are typically virtual, and implementing additional measures to mitigate future breaches. Installing firmware updates is crucial for long-term security, although the availability of such updates varies across different models. Ultimately, firmware updates are the most reliable method to prevent recurring hacks.

Understanding the Nortel Telephone System Hack:

Securing a Nortel Phone System against hacks is a pertinent question. The system’s vulnerability often stems from user negligence. Hackers exploit social engineering tactics to find entry points. Telephone users frequently underestimate the risks of simplistic passwords like “1,2,3,4”. Such negligence allows hackers to access voicemail boxes and gain administrative control. They misuse this access to facilitate extensive Robo Calling or to execute large-scale calling card scams by organized crime groups.

These hackers are capable of making thousands of calls per hour, leveraging the number of outbound lines or advanced connections like T1 or PRI or even phone lines.  Instances of phone bills skyrocketing to over $106,000 in mere days have been recorded.  We have seen clients with over 200,000 thousand in international phone bills.  Then the Carrier will require you to get a qualified technician onsite and remove the hacking.  They will provide you with document that we must complete.  As a self-protective measure, phone carriers often restrict long-distance and international calling facilities when they detect such anomalies.

How did the Nortel Hack Occur?

Sadly you need to know it is absolutely your staffs fault. Hackers take advantage of social engineering to determine the entry point. People assume they can trust people in their office so they setup  a password on their voicemail that is weak.  Nortel Phone users often think its no big deal to have a password like “1,2,3,4” or other very simple passwords.  The hacker calls in and enters your voicemail box and then gains access to administrative controls allowing them to take advantage of a feature to call out of the Voice Mail box.

Nortel Hacked

Nortel Customer Support

For Nortel Support, reach out to the

Nortel Works Center at 888-383-6286

 

How to Stop International Call Hacking of Nortel 

Despite Nortel’s reputation for advanced telephone systems, its dissolution in 2010 and subsequent absorption by another major telecom manufacturer left a software weakness.  There are no new firware updates that allow technicians to fully secure your system.  Therefore, trained technicians are critical so they can reduce the chances.   The Truth is that a hacker has your “number” and will continue to work to penetrate your Phone System.  If you want to stop a Long Distance hacking.  We want you to know Nortel Works and  A.B.S continue to offer Nortel Support and repair services, assisting users of this now-outdated system. For those in need of replacement Nortel Phones, there are resources available for acquiring these.

Your phone system might be branded as, Meridian, Norstar, or Nortel Networks.  So if your Meridian Hacked, or your Norstar is hacked then contact us as it is part of the Nortel Networks line of Nortel Phones.

 

This comprehensive overview offers both a deep understanding of the issue and practical steps for addressing the security vulnerabilities of Nortel Phone Systems.

 

This NortelWorks article is related to: Hacked international Calls Nortel, Meridian Phone Hacked, Norstar Phone hacked, Nortel International calling hacked, Hacked Nortel, Long Distance Call hack Nortel.  Get more Nortel Support from our team at Nortel Works.