How to change a greetings for Nortel Auto Attendant
User Requested:
How do I change my Auto Attendant on the Nortel Networks Phone System?
This is how you change the auto attendant greeting on Nortel Networks
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Important user information
How do I know which Greeting
An Auto Attendant typically picks up as soon as the caller dials your office Nortel Phone Number on the system. However, many offices have a mailbox greeting being used if they do not answer the call.
How to Change Nortel Auto Attendant Greeting
1. Record Introduction Greeting
Important Note: This is only (or can be) the Initial introduction part of the main greeting which is then followed by any other greetings.
The instructions below allow you to you change the company greeting
Instructions below allow you to have different greetings for day, night, weekends, vacations,etc.
To enter administration programming:
Feature 983 then enter the log code (System Manager mailbox # followed by its password) & OK
The System Manager mailbox can be 12, 102 or 1002 depending on how many digits your ext # is.
The default password for System Manager is 0000, it may have been changed to 1234, 1111, or other.
Example: if you are X221 then you are a 3-digit system, so use: 1020000 (where 0000 is the password)
LOG CODE DEFAULTS:
2 Digit system = 120000
3 Digit system = 1020000
4 Digit system = 10020000
Change the greeting in AA
- Press Feature 983
- Enter LOG Code: _____, press OK
- Press AA
- Press Grtg, press Grtg again
- Enter the Greeting Number 1
- Press OK
- Press Rec… record a greeting, and press OK when done
- Press OK to accept the recording: press Rls when done
Change the greeting to play through parts of the day
- Press Feature 983
- Enter LOG Code: _____, press OK
- Press AA
- Press Table, press 1, press OK
- Press Change to 1 (Greeting 1)
- Do this for Morning, Afternoon, Evening and Non-Business(if using)
Press Rls when done (or pick up and hang up the handset)
Some instructions are different for the various version of Voicemail Systems that were used by Nortel Networks.
This information is for Changing Auto Attendant on Nortel Phone System, but if it does not work contact support for onsite support.
About Nortel
The Nortel Phone System has been one of the most reliable and dependable phone systems produced and many organizations are still relying on it today. There are Upgrade Options for the Nortel and Meridian Phone Systems, Line Phone Systems are not gone just yet but all you generally hear about is the cloud. Please request more information from support on Nortel Upgrades.
Nortel was absorbed by Avaya in 2009 and after just a short period the brand was discontinued but Nortel Works and Nortel Support still provide the Nortel Support you require to maintain your aging Nortel.
This Nortel Help Guide is related to How to Change my Auto Attendant on Nortel Phone System, How to Change my Greeting on Nortel Phone System, How to change my Auto Attendant on Meridian, How to change my Auto Attendant on Meridian phone system