inactive feature Nortel Voicemail not working

If you’re seeing the message Inactive feature when you are trying to access Nortel Voicemail, then you need maintaience on your Nortel Phone System that is powered by your T7316 Phone.

A User Reported Problem:
“When we try to listen to a voicemail we receive a message, Inactive feature appears on the T7316e Nortel Phone. Also calls transferred to the phone are being directed to the receptionist. No one is getting a voicemail box to leave a message.”


This message is a problem with potentially a damaged voicemail card, unit or related.  This is not something an end user can solve without Nortel Support.

Nortel Troubleshooting “My Nortel Voicemail is not functioning and when press the voicemail button it says invalid feature” What is the answer?

Invalid Feature Nortel

Nortel Voicemail not working – Invalid Feature 



Certified NORTEL Phone Service


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Invalid Feature 

nortel feature unavailable voicemail


*** STOP ****– Power Issue and/ or  internal error/or/Power related 

Avoid Additional Damage 

 Call – Atlantic Business System We are  –  Authorized Technicians 

If you are not able to – Press the CHECK VOICEMAIL key or press FEATURE 981. Next, enter your password. You will then hear a menu of options – follow the prompts to listen to your prompts is not working and returns the “inactive feature


This is a serious alert to you that your NORTEL Voicemail system is failing/down and you require an immediate service call by a qualified Nortel telephone technician to get your system returned to working order.  A telephone technician may be able to give you a temporary workaround. ( CALL Norstar Certified Service provider)



NOTICE:  This is a serious issue

 invalid feature

Feature invalid Voicemail not working


Nortel Voicemail

Nortel Voicemail feature invalid


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Invalid Feature Nortel

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error message “Invalid Feature”

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Related Information:

Nortel Voicemail Not working

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Nortel troubleshooting

Voicemail Nortel 

Inactive Feature


About Nortel

About Nortel or Norstar was a fantastic brand made from the late 80s through the early 2000s however it is no longer manufactured by Nortel Networks which went out of business in 2009.  As your system ages you will need Nortel Support and Nortel Troubleshooting.  Contact our team for Support on Nortel phone systems.  Atlantic Business Systems has provided support for over three decades and offices and dispatch centers in 37 states.  If you are experiencing issues with your Nortel Voicemail and this Invalid Feature please contact us!  We offer support, replacement phones, and onsite troubleshooting for your Nortel Phone System.  The T7316 was the workhorse desk phone of the Nortel Phone System and was sometimes labeled Nortel T7316e.

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