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How do I contact Nortel

If you’re wondering how to Contact Nortel or Nortel Networks? Here is how you reach Nortel Support for Troubleshooting and Nortel Repair.

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Question:  How do I contact Nortel

Nortel Networks

When you’re looking for Nortel Networks or Nortel Support you will find that Nortel Networks filed bankruptcy in 2009 and for a while, you could get support from Avaya and Nortel Works.  Nortel Works is still able to support you in 37 states across the country.

The Evolution of Business Communication: Landline to VoIP

Businesses have been relying on landline phones for over a century, with their usage widespread across the globe. The advent of VoIP and Cloud Phone Systems introduced new dimensions to corporate communications, offering features conducive to remote working. However, these modern systems come with their own challenges. For businesses not requiring remote functionalities, traditional line telephone systems remain the preferred choice due to their straightforwardness. For instance, placing a call on hold and retrieving it from any phone within the system is simple and intuitive. Brands like Avaya 18D, Nortel T7316e, and Meridian M7310 have been crowd favorites among these line phone systems.

Advantages & Limitations of Traditional Line Phone Systems

The simplicity and reliability of traditional line phone systems have made them a mainstay in many offices. Users adore brands such as Avaya 18D, Nortel T7316e, and Meridian M7310, which stand out as some of the most popular handsets. However, one limitation of this system is its restricted functionality for remote work; setting up a remote connection often necessitates using two lines connected to the main system. Despite this, the ease of use and stability of these systems have prompted business owners to seek repair services for their Avaya or Nortel phones rather than replacing them.

Contacting Nortel for Support in Today’s Times

Though Nortel ceased its operations in 2009, support for its products is still available, primarily through Nortel Works. This national entity specializes in Nortel Support and even offers repair services for Nortel products. However, a challenge that businesses might face is finding skilled Nortel technicians. Given the time elapsed since Nortel’s discontinuation, many technicians familiar with their products are older than the average tech professional. Thus, securing a provider with the requisite knowledge to maintain or repair these systems is crucial.

Identifying Your Nortel System

Nortel’s product range has spanned several brands over the years. Norstar, Nortel, Nortel Networks, Meridian, and BCM are some of the labels you might encounter on your communication equipment. Among these, the Nortel T7316 and Nortel T7316e models have been particularly popular, often taking pride of place on many office desks.

Contacting Nortel for Support

While the world has seen tremendous advancements in communication technologies, traditional line phone systems, especially from brands like Nortel, continue to hold their ground in many business settings. Their ease of use and dependability make them a favored choice for many. And even though Nortel as a company no longer exists, support and repair services remain accessible, ensuring that businesses can continue to rely on these robust systems.


This article is in reference to obtaining Nortel Support, or more accurately how do I contact Nortel?  If this article was helpful please take a moment an share it.


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Nortel M7208 Troubleshooting

Nortel Phone M7208 Phone Troubleshooting, to begin do some basic tests that can help determine the problem or the extent of the problem. Troubleshooting Nortel.

Nortel M7208 Troubleshooting

Nortel Troubleshooting | Nortel Support 

Nortel Customer Support

For Nortel Support

please call – 1-888-383-6286 


Nortel Troubleshooting Support


Nortel 7208M Troubleshooting Guide

If it is related to  Invalid Feature – affecting Nortel Voicemail Troubleshooting click here


  1. First, determine if the problem is affecting 1 phone or all phones. If it is just the single phone (go to phone issues)
  2. If it is affecting all phones that check the following:
    1.  Locate the main unit (Nortel Processor CLICK HERE to SEE System) It will generally be off the main working area in a storage area.  Typical Dark tan in color.   Check to see if the power
      1. Is the system plugged into a battery backup – Which may be beeping?
      2. Check to see if the system is plugged into a surge stripe and maybe tripped.
      3. Check to see if someone unknowingly unplugged the system
    2.  IF ANY OF THE ABOVE is True – Plug the system into a working outlet  To see if this resolves the problem.

If the problem is not resolved (continue )

Step II

If the system is Plugged in and All Phones are not displaying and have no active ability you will need Onsite Support to complete this troubleshooting.



Specific Phone Issues

A,  Check to see if the plug at the Jack or on the Phone has come loose or out of its socket.   It may be a broken clip and by returning it to the position. If the display and phone begin to operate you will need to replace that wire to the phone.

B.  Check the Jack itself to see if the wire was pulled and disconnected wires from the jack components.  Wiggling them or seeing them loose or the jack from the wall.  If so you will need a Telecommunications Technician.

C.  Now check to see if a button is depressed and not functioning. Sometimes keys will get depressed and get caught in the plastics of the phone.  So hit all buttons to see if a button won’t rise up or is stuck down.


Damaged or M7208 Phone that needs to be Repaired

If you have a bad phone due to shipping it is NO LONGER sensible to “Repair the phone”, but we have Replacement M7208 Phones



This Troubleshooting Guide is related to Nortel Networks Phone Troubleshooting.

Nortel M7208 Troubleshooting

M7208 Replacement Phones 

M7208 Phone Troubleshooting