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Norstar Phone Not working

Nortel Networks phone not working

A user has reported “Our Nortel Networks phone not working”  here are the steps to troubleshooting Nortel Phone not working.

Nortel Networks phone not working

The first step in this process is to determine if it is a single Nortel Phone, a group of Nortel Phones, or a Nortel Phone System itself.  Determine not all phones and determine if you have dial tone on the other phones.

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Nortel Networks phone not working

If it is just a single phone 

Single Nortel T7316 Phone
Step (1) Determine take a working phone from another location and swap it for the phone that is not working. If this resolves the issue
then this is likely a single bad phone that has broken internally. You can contact us for Nortel Phone Repair.

Step (2) Check connections. There are two connections or wires that matter.  The first is the plug on the bottom of the phone and that wire runs to the wall jack. These wires can go back and you can replace the wire with a working wire of another phone to test.  If it is the wire you can call to get a replacement line cord. The other wire is the handset. If the phone sounds dead but it appears to have power then test to see if the “Coil Cord” receive wire is broken inside. Often this can break and no sound can be heard.

Step (3) At this point you can also try a soft Reset – where you disengage the phone line cord from the T7316e Phone and replace it back. It takes a few minutes for it to potentially reconnect to the Nortel.

You can also try Lifting the handset and placing it back on the cradle a few times to see if it wakes up the connection to he Nortel Phone System.

Nortel Networks phone not working

Troubleshooting a Nortel Network Phone that is not acting properly
If you are hitting buttons but they are either not working or not going to what you expect or not directing you as expected

Step (1)
Phone appears to have power and working but is not acting properly. This can happen as buttons can get loose and get trapped under the phone housing. So run your hand across the keypads and determine if a button is stuck down. You can use your finger to wiggle each key to see if its loose or under the housing.

If no display is working on the Nortel Network Phone and you have no dial tone but another phone works at that location you have a bad phone and we can repair the phone for you.

Step (2)
Check to see if this is common among all phones? If it is then again this is likely a firmware issue with the Nortel Phone System.

Nortel Networks Support
For additional Troubleshooting and support contact Nortel Works for additional Nortel Phone Troubleshooting 1-888-383-6286

We are listed on 411telecom for expert Nortel Repair

 

 

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How to make a conference call on a Nortel

How do I make a conference call on a Nortel?

Conference calls are a powerful feature on an office phone system and the Nortel was ahead of its time back in the early 90s when it was created.

Question from a user “How do I make a conference call on a Nortel Phone?”

Nortel Networks
How to make a conference call on a Nortel Phone

The answer is actually is fairly easy.

You make your first call and place that caller on HOLD and then make your second call.

Once you have that caller on the phone hit your [feature] button followed by

the number 3 and you and the two other callers should be on a conference call.

(Providing you have 3 Phone lines)

If you have been wondering “How do a Nortel Conference call on a Nortel Phone” this should help you.

Nortel

Nortel Phone

The Nortel Phone System is known to be flexible and feature-rich.

Nortel (previously Northern Telecom) manufactured telephones for business users from the 1980s to 2009, beginning with the Meridian series.  Nortel Norstar phone systems and Norstar integrated communication systems (ICS) are known for their premium quality.

Norstar phone systems offered some of the industry’s highest reliability ratings, and they’re fitted with LCD screens that allow for easy maneuvering through the telephone’s systems and features.

We provide onsite support still in many areas for the Nortel Phone System and the Norstar Phones.

Nortel Networks Support

Nortel User Guide

 

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