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You can try these steps to Troubleshoot a T7316 Phone

Single Nortel T7316 T7316 Phone
Step (1) Determine the scope of the issue by using a functional Nortel T7316 T7316 phone from another location and swap it for the phone that is not working. If this resolves the issue
then this is likely a single bad phone that has broken internally. You can contact us for Nortel T7316 Phone for Office Communications Repair.

Step (2) Check connections. There are two wires that matter. The first is the wire from the bottom of the phone to the wall jack. These wires can go bad and you can replace the wire with a working wire of another phone to test. If it is the wire you can call to get a replacement line cord. The other wire is the handset. If the phone sounds dead but it appears to have power then test to see if the “Coil Cord” receiver wire is broken inside. Often this can break and no sound can be heard.

Step (3) At this point you can also try a soft Reset – where you disengage the phone line cord from the T7316e Phone and replace it back. It takes a few minutes for it to potentially reconnect to tthe Nortel T7316.

You can also try lifting the handset and placing it back on the cradle a few times to see if it wakes up the connection to the Nortel T7316 Phone for Office Communications System.

Troubleshooting a T7316 Phone 
If you are hitting buttons but they are either not working or not going to what you expect or not directing you as expected you may have a faulty phone.

Step (4)
Phone appears to have power and working but is not acting properly. This can happen as buttons can get loose and get trapped under the phone housing. So run your hand across the keypads and determine if a button is stuck down. You can use your finger to wiggle each key to see if it’s loose or under the housing.

If no display is working on the T7316 Nortel T7316 Phone for Office Communications and you have no dial tone issues but another phone works at that location you have a bad phone and we can repair the phone for you.

Step (5)
Check to see if this is common among all phones? If it is then again this is likely a firmware issue with the Nortel T7316 Phone for Office Communications System.

Nortel T7316 Networks Support
For additional Troubleshooting and support contact Nortel T7316 Works for additional Nortel T7316 Phone for Office Communications Troubleshooting.  We also offer Nortel Phone Repair.

OTHER Common Nortel Phone Troubleshooting

Specific Scenarios
Nortel T7316 Phone for Office Communications Has No Dial Tone
If your Nortel T7316 T7316 Phone for Office Communications is not showing a display – check the line connection into the phone

If you have a display but no dialtone – Pickup the receiver but do not hear any dial tone issues or callers – Hit the speaker button of the T7316e and see if you have dial tone issues is limited. ( If you do have dial tone issues on the speaker it is either a handset or coil cord issue to the handset.
Again verify that this is a single phone and not a group of phones.

Can not hear or static on Nortel T7316 Phone
Again, check all phones, and if it is a single phone continue.
This is most common to a bad handset or the handset coil cord. To identify this take a working handset and coil cord to that phone and test.
If you need a replacement handset or coil cord or both contact us.