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Mail Box Locked Contact Admin Voicemail

If you have a Norstar Norstar or Nortel Phone System and you’re getting the message – Mail Box Locked Contact Admin  here is the steps you need to take to unlock your Nortel Voicemail.

A User is reporting

Norstar phone System Mail box locked Contact Admin 

First, know that the label mail box does not have to be the same as the extension number and can be a group voicemail.  You may want to use inspection feature to determine which voicemail box it is.

‘invalid password’ error because the correct password is forgotten or lost, it is possible to reset the password to the system default (0000).

mail box locked contact Admin

Each mailbox is assigned a maximum number of incorrect login attempts. When this number is exceeded the account is ‘locked-out’ and may only be accessed again after the System Coordinator has reset the password.

A forgotten password cannot be recovered.

Procedure to reset Norstar Mail password:
Enter Feature 985 on the phone, then set XXXX (something will appear).
At this point, hit 9 on the phone, and enter the password 73738767793 – this spells resetsmpswd.
RESET PSWD? is displayed. Respond with YESThe password is now reset to the default: 0000.To Check Your Voicemail:

  1. Press the Check Voicemail key or press the Feature button, then 981
  2. Enter your password
  3. From here you can listen to messages, change your greeting, change your password, etc.
Logging in:

the depress

Feature

983

. “LOG” appears on the screen.

Enter the default password for the system.The default password is as follows:

  • If your system uses 2 digit extensions: 120000
  • If your system uses 3 digit extensions: 1020000
  • If your system uses 4 digit extensions: 10020000

Nortel

Nortel Voicemail

Norstar Nortel Voicemail was one of the most advanced for its day.   These components were early versions of modern chips and boards that now may be experiencing faults and failures.  Many of these systems exceed 20 years of age and that is beyond their useable life.

Nortel Networks Phone System Repair

United States 

#unitedstates

Phone Says feature unavailable

Feature Unavailable Nortel Voicemail not working

A User Reported Issue

“Feature Unavailable appears on the screen of our Nortel T7316 Phone. We are not able to access voicemail, and when callers select a desk voicemail won’t pick up and is transferred to the operator.”

Nortel Voicemail not working
Nortel Voicemail not working “Feature Unavailable” on Norstar Phone

Nortel or Nortel Norstar Voicemail was one of the most advanced voicemail systems developed before the early 2000s, and many organizations still use Nortel Voicemail today. As parts age, you may experience faults and failures in the Nortel Voicemail system. You might find that the Nortel Phone says “Feature Unavailable on Nortel Phone.”


Nortel Voicemail Repair

Get onsite Support for Nortel

1-888-383-6286

How do you repair – “Feature Unavailable”

You should consult with a trained Nortel Support Technician to help determine the cause of the code “Feature Unavailable” appearing on your screen. Depending on the model of the voicemail, there are some diagnostics that you can share with our Nortel Support Team at 1-888-383-6286 to identify the fault.

This code indicates that the voicemail unit is not functioning correctly and is experiencing a fault, which is why it says “Feature Unavailable” because the voicemail is not accessible by the Nortel Phone System.

What are the symptoms of “Feature Unavailable”?

When you look at your Norstar, Meridian, or Nortel Phone, a code on the screen displays – Feature Unavailable –

When you press the voicemail key, the voicemail cannot be reached.

  • You cannot retrieve messages, nor can callers leave a message.
  • Your auto attendant is also not functioning

However, other functions of the system may appear to work correctly.

Feature Unavailable voicemail not working

Get Nortel Voicemail User Guides

Visit Nortel Voicemail User Guides at Nortel Help Desk

About Nortel Voicemail

Nortel Voicemail is renowned as one of the most advanced voicemail systems created by a phone system provider. These systems were built with the cutting-edge technology of their time. However, as this early-generation technology ages, faults and failures are becoming more common Related to:

 

Nortel | Norstar | Meridian | Nortel Networks

 

Invalid Feature on Nortel

Invalided Feature Nortel Voicemail not working

A User Reported Issue

“Invalid Feature appears on the screen of our Nortel T7316 Phone that says Inactive feature.  We are not able to access voicemail and when callers select a desk voicemail won’t pickup and is transferred to the operator”

Nortel Voicemail Not working - Feature invalid

Nortel or Nortel Norstar Voicemail was one of the most advanced Voicemail systems developed before the early 2000s and many organizations are still running Nortel Voicemail today.  As parts age you will begin to experience faults and failures of the Nortel Voicemail system.   You may find that the Nortel Phone says “Invalid feature on Nortel Phone”.

 

Nortel Voicemail Repair

Get onsite Support for Nortel

1-888-383-6286

How do you repair – “Invalid Feature”

You need a trained Nortel Technician to help you determine what is causing the code on the screen to show “Invalid Feature”.   Depending on the model of the Voicemail there are some diagnostics that you can share with our Nortel Support Team at 1-888-383-6286 to help you determine the fault.

This code is indicating that the Voicemail unit is not properly functioning and is experiencing a fault and this is why it is saying Invalid feature because the voicemail is not accessible by the Nortel Phone System.

What is the symptom of “Invalid Feature”

When you look at your Meridian, Norstar, or Nortel Phone a code on the screen displays – Invalid Feature –

When you hit the key for voicemail the voicemail can not be reached.

Other related

  • Your auto attendant may also not be functioning
  • You can not retrieve messages nor can callers leave a message

But other functions of the system appear to be working correctly

Nortel Networks Customer Service

 Get Nortel Voicemail User Guides

ToVisit Nortel Voicemail User Guides at Nortel Help Desk

 

About Nortel Voicemail

Nortel Voicemail has been known to be one of the most advanced voicemail system created by a Phone System provider even today.  These advanced voicemail systems were built on advanced technology of the day.  However, as this early generation technology it will begin to experience faults and failures.

 

Nortel | Nostar | Meridian | Nortel Networks