Invalided Feature Nortel Voicemail not working

A User Reported Issue

“Invalid Feature appears on the screen of our Nortel T7316 Phone that says Inactive feature.  We are not able to access voicemail and when callers select a desk voicemail won’t pickup and is transferred to the operator”

Nortel Voicemail Not working - Feature invalid

Nortel or Nortel Norstar Voicemail was one of the most advanced Voicemail systems developed before the early 2000s and many organizations are still running Nortel Voicemail today.  As parts age you will begin to experience faults and failures of the Nortel Voicemail system.   You may find that the Nortel Phone says “Invalid feature on Nortel Phone”.

 

Nortel Voicemail Repair

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How do you repair – “Invalid Feature”

You need a trained Nortel Technician to help you determine what is causing the code on the screen to show “Invalid Feature”.   Depending on the model of the Voicemail there are some diagnostics that you can share with our Nortel Support Team at 1-888-383-6286 to help you determine the fault.

This code is indicating that the Voicemail unit is not properly functioning and is experiencing a fault and this is why it is saying Invalid feature because the voicemail is not accessible by the Nortel Phone System.

What is the symptom of “Invalid Feature”

When you look at your Meridian, Norstar, or Nortel Phone a code on the screen displays – Invalid Feature –

When you hit the key for voicemail the voicemail can not be reached.

Other related

  • Your auto attendant may also not be functioning
  • You can not retrieve messages nor can callers leave a message

But other functions of the system appear to be working correctly

Nortel Networks Customer Service

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ToVisit Nortel Voicemail User Guides at Nortel Help Desk

 

About Nortel Voicemail

Nortel Voicemail has been known to be one of the most advanced voicemail system created by a Phone System provider even today.  These advanced voicemail systems were built on advanced technology of the day.  However, as this early generation technology it will begin to experience faults and failures.

 

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