Category Archives: Nortel Auto Attendant

How to Change Auto Attendant Greeting on Nortel Phone

Are you looking to update the auto attendant greeting on your Nortel phone system? Whether you’re aiming to provide fresh information or simply want to make a change, we have you covered. Follow these detailed steps to change your auto attendant greeting with ease.

Step-by-Step Guide to Changing Auto Attendant Greeting

Change Nortel Auto Attendant

Learn how to change your auto attendant greeting on Nortel phones with our step-by-step guide. Enhance customer service and keep your information current.

Equipment Needed:

• Any of the following Nortel phone models: M7310, T7316, or M7324.

Procedure:

1. Access System Administration:
   • Lift the handset of your Nortel phone.
   • Press the Feature button followed by 983.
   • When prompted with the “LOG” display, enter your login password:
     • If your company extensions are 2 digits long, enter 120000.
     • If your company extensions are 3 digits long, enter 1020000.
     • If your company extensions are 4 digits long, enter 10020000.
2. Navigate to Auto Attendant:
   • After logging in, press the softkey labeled AA (Auto Attendant).
   • Press the softkey labeled GRTG (Greeting).
3. Select Greeting:
   • I know you want to create or edit your greeting, so choose which message to update by pressing:
     • 1 for Message 1
     • 2 for Message 2
     • 3 for Message 3
     • 4 for Message 4
4. Record the New Greeting:
   • Use the handset to record your new greeting message.
   • After recording, press OK.
   • You can play back the recorded message or re-record if necessary by pressing OK again.

Additional Programming

To Create a New Mailbox:

1. Log Into System Administration:
   • Press Feature 983.
   • Enter the system password based on your extension length as described above.
   • Press OK.
2. Add New Mailbox:
   • Select the softkey under MBOX.
   • Select ADD.
   • Enter the new mailbox number (extension you want to add).
   • For Mailbox Type, choose Subscriber and press OK.
   • Typically, the extension is the same as the mailbox number.
   • Set Service Class to 1.
   • Enter the name using the dial pad (last name first, ## for comma, then first name, # to move to the next character).
   • Enable Directory and Message Waiting by selecting Y (Yes).
   • Set Outdial Pool to 1 and press OK.
   • Press 1 to accept and OK to save.

To Delete a Mailbox:

1. Log Into System Administration:
   • Repeat the login steps as outlined above.
2. Delete Mailbox:
   • Select MBOX.
   • Select DEL.
   • Enter the mailbox number to delete.
   • Confirm by selecting Delete.

To Reset a Mailbox Password:

1. Log Into System Administration:
   • Follow the same login procedure.
2. Reset Password:
   • Select MBOX.
   • Select Chng.
   • Enter the mailbox number to reset.
   • Select RESET.
   • The new password will be set to 0000 (users will be prompted to change it upon next login).

To Change the Name on a Mailbox:

1. Log Into System Administration:
   • As per the login steps.
2. Change Name:
   • Select MBOX.
   • Select Chng.
   • Enter the mailbox number.
   • Keep pressing Next until the name appears.
   • Change the name using the dial pad and save by pressing Next.

To Change the Recorded Name for the Company Directory:

1. Voicemail User Login:
   • Log into the voicemail box.
   • After entering the password, press Admin (or 8), then press 1.
   • Record the new name when prompted.
   • Press OK to save the recording.

Nortel Phone System Overview

Nortel phone systems were highly popular among small to medium-sized businesses from the 1980s to the mid-2000s. Despite their age, many of these robust systems are still in use today due to their reliability and functionality.

Frequently Asked Questions (FAQ)

What is an Auto Attendant on a Phone System?

An auto attendant is a feature of a phone system that automatically answers incoming calls and provides a menu of options to callers. It helps route calls to the appropriate extension or department without the need for a human operator. This feature can play recorded greetings, offer a list of options (such as press 1 for sales, press 2 for support), and manage voicemail.

Why Should I Update My Auto Attendant Greeting?

Updating your auto attendant greeting ensures that callers receive the most current and relevant information. It can help improve customer service by providing clear and accurate instructions, promote new products or services, and maintain a professional image for your business.

How Often Should I Change My Auto Attendant Greeting?

It’s a good practice to review and update your auto attendant greeting periodically, especially if there are changes in your business hours, new promotions, or updates in the services you offer. Regular updates keep your communication current and effective.

Contact Information

For any additional support, please contact our customer service at 1-888-383-6286

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